Returns & Refunds

We want you to love your purchase from Wonder Maps! Because each product is printed especially for you when your order is placed, we’re unable to accept returns or exchanges for reasons like change of mind, incorrect size, color selection or other ordering mistakes outside of a specified time window. If there is a printing error or something goes wrong with your order, we’ll do our very best to make it right! Find your situation below for more details.

Order Changes & Cancellations

Need to make a change? Please email erika@wonderdesigncompany.com within 24 hours of placing your order.

During this window, we may be able to help with changes such as:

  • Print size
  • Black & white or full color selection
  • Shipping address
  • Shipping method
  • Cancellation of your order

After 24 hours, your order may have entered production and can no longer be changed or canceled. Please double-check your order details and shipping address before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your map arrives damaged, has a printing defect, or you receive an incorrect item, please contact us within 10 days of delivery at erika@wonderdesigncompany.com.

Please include your order number and clear photos showing:

  • The damaged or defective areas of the product
  • The packaging
  • All packing materials, if possible
  • Any visible damage to the package itself

Once we’ve reviewed the issue, qualifying orders may receive either a replacement of the same product at no additional cost or a refund.

Please keep the product and its original packaging until your claim has been resolved, as they may be needed to process the claim.

Lost Packages

If your order has not arrived within the expected delivery window, please contact us with your order number. We’ll investigate the shipment and its tracking information when available.

If your shipment is confirmed to be lost in transit, we’ll work with you to arrange a replacement or refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you can’t locate it, please first check around the delivery location, with other members of your household or neighbors, and with your local carrier. Occasionally, packages may be marked as delivered shortly before they arrive or may be left in an unexpected location.

If you still can’t locate your package, please contact us and we’ll help you investigate. A package marked as delivered is not automatically considered lost in transit, so replacements or refunds will be handled on a case-by-case basis using the available shipping information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after ordering, please contact us within the 24-hour order change window and we’ll do our best to correct it before your map enters production.

Once an order has entered production, we cannot guarantee that the shipping address can be changed. If an order is undeliverable, lost, or delivered incorrectly because of an incorrect or incomplete address provided at checkout, the customer will be responsible for the cost of replacing or reshipping the order.

Choosing Your Size

Please carefully review the dimensions listed on the product page before ordering. Because every map is printed to order, we cannot accept returns or exchanges because a print is larger or smaller than expected or because the wrong size was selected.

When in doubt, we recommend measuring your wall or intended display area before ordering.

A Note About Color

We take great care to accurately represent our artwork online. However, colors can appear slightly different from one screen to another due to differences in monitors, phones, brightness, and display settings. Printed colors may therefore vary slightly from what you see on your screen.

Normal screen-to-print color variations are not considered defects and are not eligible for a return, replacement, or refund.

Returns & Exchanges

Because every Wonder Map is made to order, all sales are final once the 24-hour change window has passed. We cannot accept returns or exchanges for change of mind, incorrect size or color selection, or other ordering mistakes after this window has closed.

This does not apply to orders that arrive damaged, defective, or incorrect, or shipments that are confirmed to be lost in transit – please reach out within 10 days of delivery. See “Damaged, Defective, or Incorrect Item” policies above for more information.

Questions?

If you have a question about your order or aren’t sure whether your situation qualifies, please reach out to us at erika@wonderdesigncompany.com. We’re happy to help!